Shipping Policy

Updated on [05/02/2025]

At FOURTH MUSE LLC, we are dedicated to ensuring that our customers receive their embroidered apparel orders in a timely and reliable manner. Below, we have outlined our comprehensive shipping policy to provide you with clear expectations and information about your order.

We value your satisfaction, so please take a moment to review the shipping process for orders placed on our website. Should you have any questions, our customer service team is here to help!

Order Processing Time

We aim to get your order ready for shipment as quickly as possible. Please note the following processing times:

• Processing Time: All orders are processed within 2-4 business days (Monday to Friday, 9:00 AM – 5:00 PM Pacific Time). This time frame accounts for the handling and packaging of your order, ensuring that everything is prepared for shipment.

• Order Confirmation: Once your order has been processed and is ready to ship, you will receive an email confirmation with tracking details. Please check your inbox (and spam folder) for updates on your shipment.

Shipping Time & Delivery Estimates

We understand that timely delivery is important to you, and we work hard to ensure that all shipments reach our customers quickly and efficiently. The typical shipping time for orders is:

• Shipping Time: From the date of shipment, delivery will typically take 7 to 15 business days (Monday to Friday, 9:00 AM – 5:00 PM Pacific Time). Please note that delivery times may vary depending on your location and the shipping carrier’s schedule.

• Shipping Carriers: We use the following trusted carriers to ship your order:

  • FedEx
  • UPS
  • USPS

Each of these carriers provides reliable tracking, so you can stay informed about your order’s status at any time.

Free Shipping & Shipping Fees

• Free Shipping: Orders that total $199 or more will qualify for free shipping within the U.S. (excluding taxes and handling fees).

• Standard Shipping Fee: For orders under $199, a $7.99 shipping fee will apply. This fee covers shipping, handling, and packaging costs.

We strive to keep our shipping fees affordable, so you can enjoy great products without worrying about extra costs.

Shipping Areas & Restrictions

Currently, we only offer shipping within the United States. At this time, we do not ship internationally.

We aim to serve customers all over the U.S., including all 50 states and U.S. territories. However, please note that certain delivery areas may be subject to shipping restrictions. If we encounter any issues with delivering to your specific location, we will contact you immediately to resolve the situation.

Sales Tax

In accordance with state laws, we are required to collect sales tax on orders. The current sales tax rate is 5%.

Tracking Your Order

Once your order has been processed and shipped, you will receive an email with tracking details. You can use the provided tracking number to monitor your shipment’s progress with the carrier.

If you have any questions about the status of your order or need assistance with tracking, please reach out to our customer service team at [email protected].

Delivery Problems: Damaged or Lost Items

We understand that sometimes things may go wrong during shipping. If your order is damaged or lost in transit, please follow these steps:

1. Damaged Items: If your order arrives damaged, please contact us within 7 days of receiving your package. Provide photos of the damage and a brief description of the issue. We will arrange for a replacement or refund at no additional cost.

2. Lost Items: If your package is lost in transit (i.e., the tracking information shows no movement or the package is marked as undelivered), please contact us immediately. We will work with the carrier to track the package and provide a resolution. If the package cannot be located, we will offer a replacement or refund.

Handling Charges

We take pride in packaging your items carefully and securely to prevent damage during shipping. There is a small handling charge included in the cost of shipping. This helps us ensure that your order is packaged with the utmost care, so your embroidered apparel arrives in perfect condition.

Returns & Exchanges

If you are not completely satisfied with your purchase, we offer a 30-day return window (please refer to our Return & Refund Policy for more information). All returns and exchanges must meet our conditions:

• Items must be unused, unwashed, and in original condition.
• Please include all original tags and packaging.
• We will provide a return shipping label for defective or incorrect items at no cost to you. Return shipping for other reasons is at the customer’s expense.

If you would like to exchange your embroidered apparel for a different size or design, we will process the exchange once the original item is returned.

Additional Information

• Order Modifications: Once your order is processed, it cannot be modified. If you need to change your order, please contact us as soon as possible at [email protected], and we will assist you.

• Shipping Address Changes: If you need to update the shipping address for your order, please contact us immediately. We can make changes to the shipping address if your order has not yet shipped.

We hope this shipping policy provides the clarity you need regarding your order with FOURTH MUSE LLC (brand: bestpickk). Our team is committed to delivering your embroidered apparel with care and speed, and we are here to assist with any questions or concerns you may have.

For any inquiries or if you require further assistance, don’t hesitate to reach out to us at:

Thank you for choosing bestpickk. We look forward to delivering quality embroidered apparel to you!

This Shipping Policy is subject to change, and any updates will be posted on this page. Please check back periodically for the latest information.