Frequently Asked Questions
Welcome to bestpickk! We’ve put together some common questions to help you get to know us and our products better. If you can’t find the answer you’re looking for, please don’t hesitate to contact us.
Ordering & Products
1. How do I find the right size?
We recommend checking the detailed sizing chart available on each product page. Measuring a well-fitting item you already own and comparing it to our chart is the best way to ensure a perfect fit.
2. Can I cancel or change my order after placing it?
Because our items are made-to-order, we have a very limited window to make changes. You may request a cancellation within 12 hours of placing your order. After that, the order enters production and cannot be cancelled or modified. Please contact us immediately if you need to make a change.
3. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe, as well as PayPal.
4. Are the designs on the apparel customizable?
Our designs are pre-set. However, many of our products offer personalization options, such as adding names, initials, or dates. Please check the individual product page for available personalization.
Shipping & Delivery
1. How long will it take to receive my order?
Our total estimated delivery time is a combination of production time and shipping time.
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Production Time: 2-4 business days.
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Shipping Time: 7-15 business days.
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Total Estimated Delivery: You can expect your order to arrive within 9 to 19 business days.
2. Where do my items ship from?
To bring you our unique embroidered apparel, we partner with a team of skilled artisans in Vietnam. Your order is produced with care and shipped directly from Vietnam to your address in the United States.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a USPS tracking number. You can use this number to monitor your package’s journey on the USPS website.
4. What are the shipping costs?
We offer a flat-rate shipping fee of $7.99 for orders under $199. For all orders of $199 or more, shipping is free!
5. Do you ship outside of the United States?
Currently, we only ship to addresses within the United States, including all 50 states and U.S. territories.
Returns & Exchanges
1. What is your return policy?
We have a 30-day return policy for eligible items. To be eligible, items must be unused, unwashed, and in their original condition with all tags attached. For more details, please see our full Return & Refund Policy.
2. Can I return personalized or custom items? Items that are personalized by adding names or dates to our existing designs, and items that are fully customized with your own photo or unique design, are considered final sale. They cannot be returned unless there is a manufacturing defect or an error was made on our part. Please review your personalization and custom details carefully before ordering.
3. How do I start a return?
To begin a return, please email our customer service team at [email protected] with your order number and the reason for the return. Our team will guide you through the next steps.
4. How do I exchange an item for a different size?
The fastest way to handle an exchange is to return the original item for a refund and place a new, separate order for the correct size.
Contact Us
Company Name: FOURTH MUSE LLC
Company Number: 202359512398
Address: 3400 Cottage Way, Sacramento, CA 95825, United States
Email: [email protected]
Phone: +1 (323) 688-6569
Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
