Faqs - Bestpickk Clothing

Frequently Asked Questions

Welcome to the bestpickk FAQ page! Here, we’ve gathered the most common questions we receive from our valued customers. Whether you have questions about our products, shipping, returns, or anything else, you’ll find the answers right here. If you don’t find what you’re looking for, feel free to reach out to us directly at [email protected], and we’ll be happy to assist you.

1. What is bestpickk?

bestpickk is a brand under FOURTH MUSE LLC that specializes in high-quality embroidered apparel. We offer a wide range of embroidered clothing designed to provide both comfort and style. Our goal is to create unique, stylish pieces that allow individuals to express their personality and creativity through fashion.

2. How can I contact bestpickk?

You can reach us via:

Address: 3400 Cottage Way, Sacramento, CA 95825, United States

Email: [email protected]

Phone: +1 ‪(323) 688-6569‬

We’re always here to assist you with any questions or concerns!

3. Do you offer international shipping?

At this time, bestpickk only offers shipping within the United States. We are working on expanding our shipping options internationally and will notify customers when international shipping becomes available.

4. What payment methods do you accept?

We accept PayPal and Stripe for secure online payments. You can use your PayPal account or major credit cards, including Visa, MasterCard, American Express, and Discover, through Stripe’s secure payment gateway.

5. How long does it take for my order to ship?

Orders are typically processed within 2-4 business days. Shipping generally takes 7-15 business days from Monday to Friday, 9:00 AM – 5:00 PM Pacific Time (PT). Please note that shipping times may vary depending on your location and the carrier.

6. Do you offer free shipping?

Yes! We offer free shipping on all orders over $199. For orders under $199, a flat rate of $7.99 will be applied for shipping.

7. Can I track my order?

Yes, once your order has shipped, you will receive an email with a tracking number and a link to track your package. You can use this tracking information to monitor the status of your shipment.

8. What is your return policy?

We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it, provided it’s in new, unworn, and unwashed condition with original tags attached.

Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
Custom and personalized items are non-returnable, unless defective.
For more details, visit our Refund & Returns Policy page.

9. How do I return an item?

To return an item, please email us at [email protected] with your order number and reason for return. We will provide you with detailed return instructions and a return shipping label (if applicable).

Please note that return shipping fees apply unless the item is defective or damaged.

10. Can I exchange my item for a different size or color?

Yes, we offer exchanges for items that are in new, unworn, and unwashed condition. Please contact us at [email protected] within 30 days of receiving your order, and we will assist you with the exchange process.

If the item you want to exchange for is unavailable, we’ll offer a refund instead.

11. How do I know if my order has been successfully placed?

Once your order has been successfully placed, you will receive an order confirmation email with all the details, including your order number. If you do not receive a confirmation email, please check your spam folder or contact us at [email protected] for assistance.

12. What if I need to change my shipping address after placing an order?

If you need to change your shipping address, please contact us immediately at [email protected]. Once your order has been processed or shipped, we may not be able to change the address, so it’s important to reach out to us as soon as possible.

13. Can I cancel my order?

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders can only be canceled before they are processed or shipped. Once your order has been shipped, we cannot cancel it, but we can assist you with a return after it arrives.

14. Are your products customizable?

Yes, we offer custom embroidered products. If you’re looking to add a personal touch to your order, whether it’s a logo, text, or unique design, please contact us at [email protected], and we’ll help you create a one-of-a-kind piece.

15. Do you offer gift cards?

Currently, bestpickk does not offer gift cards, but we are looking into adding this feature in the future. Please check back for updates.

16. Do you have any sales or discounts?

We periodically offer promotions, sales, and discounts. To stay updated on special offers, be sure to subscribe to our newsletter or follow us on social media for the latest news and deals.

17. How do I care for my embroidered apparel?

To ensure the longevity of your bestpickk embroidered apparel, we recommend the following:

Machine wash cold inside out.
Use a gentle cycle and mild detergent.
Do not bleach or tumble dry.
Hang dry to maintain the shape and quality of the embroidery.

For specific care instructions, please refer to the care label on your garment.

18. Can I make a bulk order?

Yes, we welcome bulk orders for businesses, organizations, and events. If you’re interested in placing a large order, please contact us at [email protected], and we will assist you with custom quotes and ordering details.

19. Do you offer any warranties on your products?

Yes, all our products come with a warranty. If you receive a defective or damaged product, we will offer a full refund or replacement upon receipt of the returned item. Please refer to our Refund & Returns Policy for more details.

20. How do I stay updated on new products?

Stay connected by subscribing to our newsletter or following us on social media. We regularly share updates, new product launches, and special offers.

Still have questions? Feel free to reach out to us at [email protected]. We’re here to help!

This FAQ page is regularly updated to provide the most accurate and helpful information. Check back often for the latest updates!

Contact Us

We’d love to hear from you! If you have any questions, feedback, or inquiries, please don’t hesitate to reach out to us:

Company Name: FOURTH MUSE LLC

Company Number: 202359512398