Refund and Returns Policy

At FOURTH MUSE LLC, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we have a straightforward and flexible returns and exchanges process that will make your experience smooth and hassle-free. Please review the details of our refund and return policy below.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be unused, in its original condition, and packaged with all original tags and packaging.
  • You must provide a proof of purchase such as an order number or receipt.
  • The item should not fall under our list of Non-Returnable Items (see below).

If your return meets these criteria, you are welcome to proceed with a return or exchange. Please read the instructions on how to return or exchange your item below.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number and the reason for your return or exchange. Our team will guide you through the process.

  2. Ship the Item: After confirming your eligibility, package the item securely and send it to our return address: FOURTH MUSE LLC 3400 Cottage Way Sacramento, CA 95825 United States

    We recommend using a trackable shipping service to ensure your return is delivered to us.

  3. Exchange: If you are requesting an exchange, we will process the exchange once the item is returned in satisfactory condition. You will receive a confirmation email with your new item details.

  4. Refund: If you are seeking a refund, once we receive the returned item and verify it is in original condition, we will process the refund to your original method of payment. Refunds typically take 2-5 business days to process.

Return Conditions

  • Items must be unworn, unwashed, and in original condition.
  • Embroidered apparel, once worn, cannot be returned unless it is damaged or defective.
  • The item should not have any visible signs of wear or stains.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or the wrong item was shipped. In such cases, we will provide a pre-paid shipping label.
  • Exchange shipping is also the responsibility of the customer unless otherwise specified.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom items or personalized embroidered apparel (unless damaged or defective).
  • Items that have been worn, washed, or altered.
  • Clearance or final sale items.

Damaged or Defective Products

We take great care to ensure that our products are delivered in perfect condition. However, if you receive an item that is damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a free return and refund or replacement at no additional cost.

Exchange Policy

If you would like to exchange an item for a different size or design, we are happy to assist you. The item must meet the return conditions above, and exchanges will be processed after the original item is returned. If your requested exchange item is out of stock, we will offer you a full refund or allow you to choose a different product.

Reason for Return

We understand that there may be several reasons why you want to return or exchange your item. Please specify the reason when contacting our customer support. Common reasons include:

  • Wrong size or fit.
  • Unwanted item.
  • Incorrect item received.
  • Damaged or defective product.

Each reason is handled with care, and our team will help resolve the issue promptly.

Can I Change My Shipping Address?

If you need to change your shipping address, please contact us immediately at [email protected]. We can update the address if your order has not yet shipped. Once an order has shipped, we cannot make changes to the address.

Cancellation Policy

Orders can be canceled if they have not yet been processed or shipped. If you wish to cancel your order, please contact us as soon as possible at [email protected]. Once the order has been processed or shipped, cancellation is no longer possible, but you can initiate a return once you receive the item.

Cost of Returning a Broken or Unsatisfactory Item

If an item arrives broken or is unsatisfactory due to an error on our part (e.g., incorrect item, defective, or damaged), we will cover the return shipping costs and either provide a replacement or a full refund.

If the item is simply not to your satisfaction (e.g., wrong size, color, or style), return shipping costs will be at the customer’s expense, and we will issue a refund or exchange once we receive the item in acceptable condition.

We hope this policy clarifies your rights and responsibilities when purchasing from bestpickk. We want you to feel confident and satisfied with every order you place, and our team is always here to assist with any questions or concerns.

For any additional inquiries, please don’t hesitate to reach out to us at:

Company Name: FOURTH MUSE LLC

Company Number: 202359512398

Address: 3400 Cottage Way, Sacramento, CA 95825, United States

Email: [email protected]

Phone: +1 ‪(323) 688-6569‬

Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for choosing bestpickk for your embroidered apparel needs. We are here to serve you and ensure your satisfaction!

This Refund & Returns Policy is subject to change. Any updates will be posted on this page, and we encourage you to review this policy periodically.