Refund and Returns Policy

At bestpickk, your satisfaction is our top priority. We have created a straightforward return and refund policy to ensure you feel confident in your purchase. Please review the details below.

1. Our 30-Day Return Policy

We offer a 30-day return window for eligible items, starting from the day your order is delivered. If 30 days have passed since delivery, we are unable to offer a refund or exchange.

2. Order Cancellation Policy

As many of our items are prepared and embroidered to order, we have a limited time frame for cancellations. You may cancel your order for a full refund within 12 hours of purchase. After this period, your order enters the production process and cannot be cancelled. To request a cancellation, please contact us immediately at [email protected].

3. Eligibility and Conditions for Return

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in its original condition.

  • All original tags and packaging must be intact and included with the return.

  • A proof of purchase, such as your order number, is required.

4. Non-Returnable Items

Certain items are not eligible for returns or exchanges due to their unique nature:

  • Personalized items (e.g., adding pre-set names, initials, or dates to our existing designs).

  • Custom items that are created using a customer’s own uploaded photo, unique design, or custom text.

  • Gift cards.

  • Final sale items.

5. How to Initiate a Return

Step 1: Contact Customer Service To start the return process, please email our team at [email protected]. Include your order number, the name of the item you wish to return, and the reason for the return. For damaged or incorrect items, please attach photos.

Step 2: Receive Return Authorization Our team will review your request. If approved, we will provide you with a Return Authorization (RA) number and instructions, including the correct US-based return shipping address.

Step 3: Ship Your Item Please package the item securely. We recommend using a trackable shipping method for your return, as we are not responsible for items lost in transit.

6. Return Shipping Costs

  • For Damaged, Defective, or Incorrect Items: If the return is due to an error on our part, we will provide you with a prepaid return shipping label at no cost.

  • For Other Reasons: If you are returning an item due to reasons such as ordering the wrong size or a change of mind, you will be responsible for the return shipping costs.

7. Refund Process

  • Inspection: Once we receive your returned item at our facility, it will be inspected within 3-5 business days.

  • Refund Issuance: After a successful inspection, your refund will be processed to your original payment method within 3-5 business days. You will receive an email notification once the refund is complete.

8. Exchange Policy

The simplest and fastest way to receive a different item is to follow the return process for a full refund and place a new, separate order for the size or design you would like.

9. Restocking Fee

We believe in a transparent process, so we do not charge any restocking fees on returns.

10. Contact Us

If you have any questions or need assistance with your return, we are here to help.

Company Name: FOURTH MUSE LLC

Company Number: 202359512398

Address: 3400 Cottage Way, Sacramento, CA 95825, United States

Email: [email protected]

Phone: +1 ‪(323) 688-6569‬

Business Hours: Monday – Friday 9:00 am – 5:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days