Last updated: 23 October 2026
Short answers, with a link to the policy that holds the detail.
Before you order
Who am I buying from?
Tusyan LLC, company number B20260463505, a California company operating bestpickk.com. Full details on our About Us page.
What do you sell?
Watches and handbags. We expect to add other lines over time.
Where do you ship?
Inside the United States only. We cannot deliver to Alaska or Hawaii, to PO Boxes, or to APO, FPO and DPO military addresses. An order to one of those is refunded in full.
Do I pay for shipping?
Orders over $599 ship free. Orders under $599 cost a flat $7.90, once per order, not per item.
Is there a restocking fee?
No. $0, on every return.
After you order
How long until it arrives?
2 to 3 business days handling, then 13 to 15 business days in transit, so 15 to 18 business days in total. Orders confirmed after 6:00 PM (Pacific Time, PT) start counting the next working day. See the Shipping Policy.
Why is it slower than a domestic store?
Because our third-party fulfilment partner is in China and dispatches your parcel from there. We say so on the product side of the business rather than in the small print.
Where is my tracking number?
It is emailed 1 to 3 business days after dispatch, once the carrier makes its first scan. Follow it on our Order Tracking page.
Tracking has not moved in a week. Is it lost?
Usually not. Scans go quiet during the international leg and resume after customs. A parcel with no movement for 10 business days past the 18 day estimate is treated as lost, and we replace or refund it.
Will a courier ask me for customs duty?
No. You are never billed for duty on delivery. If one is ever requested, send us the paperwork and we cover it.
Can I change my address?
Yes, while the order is still inside the 2 to 3 day handling window. After dispatch the address is locked.
Returns and money
How long do I have?
30 days from delivery. Email [email protected] first; we reply within 1 business day with an RMA number and the correct return address.
Why is the return address not published?
Because it depends on the item and the warehouse receiving it. We email it to you once the return is approved. A parcel sent to our California office will not reach the returns desk.
When do I get my money?
Inspection takes 1 to 2 business days, then the refund is issued within 7 days to the original payment method. Your bank adds its own 3 to 10 business days.
Who pays return postage?
We do when the item is faulty, wrong or damaged. You do when it is a change of mind. Details in the Refund and Returns Policy.
Can I exchange instead?
No swap service. Return for a refund and order again; it settles faster.
Which cards do you take?
Visa, Mastercard, American Express, Discover and PayPal. We never see or store your full card number. See the Payment Policy.
My card was declined.
The decline came from your bank and we are not told why. Check the billing address, CVV and expiry date, then try once. Repeated attempts stack temporary holds that release in 3 to 7 business days.
Privacy and contact
Do you sell my data?
No. Read the statement on Do Not Sell My Information and the detail in our Privacy Policy.
Do you have a store I can visit?
No. We trade online only, and the California address on this site is a registered office.
How do I reach you?
[email protected], +1 (949) 409-9875, or Contact Us. Monday to Friday, 8:00 AM to 6:00 PM (Pacific Time, PT), answered within 1 business day.