Last updated: 23 October 2026
This page covers money: what we accept, when you are charged, and what happens when a payment fails. Delivery is covered in our Shipping Policy, and refunds in our Refund and Returns Policy.
What we accept
Checkout on bestpickk.com takes Visa, Mastercard, American Express and Discover, plus PayPal. Card payments run through Stripe.
We do not accept cheques, money orders, bank wires, cash on delivery, cryptocurrency, or payment links sent by anyone claiming to work for us. If you receive such a request, it did not come from us. Forward it to [email protected].
Currency, and the exact moment you are charged
Every price on this site is in US dollars (USD). The full amount, including shipping, is authorised when you place the order and captured once the order passes our checks, normally the same business day.
We do not take deposits, we do not split payments across dates, and we do not store a card to bill you later.
What the charge looks like on your statement
The descriptor reads BESTPICKK or TUSYAN LLC depending on your bank. A pending authorisation that drops off and reappears as a settled charge is normal and is not a double charge.
If you see two settled charges for one order number, email [email protected] with both statement lines. We reverse duplicates within 1 business day of confirming them.
Sales tax and duties
Sales tax is calculated at checkout where state law requires it and is shown before you pay, never added afterwards. For the international leg of your shipment, you are not billed for import duty on delivery; that is settled between us, our fulfilment partner and the carrier.
Why a payment gets declined
Declines come from your bank, not from us, and we are not told the reason. In practice they are almost always one of these:
- The billing address does not match the address on file with the card issuer
- The CVV or expiry date is mistyped
- The bank flagged an unfamiliar online merchant
- Insufficient available balance, including a hold from an earlier authorisation
Correct the detail and try once. Repeated attempts can stack temporary holds on your account, which release on their own in 3 to 7 business days.
Where your card details go
We never see or store your full card number. It passes directly to our payment processor over an encrypted connection and stays inside their systems. Our own records keep the last four digits, the card type and the authorisation result, nothing more.
Checkout and every page on this site run over HTTPS. How we handle the rest of your data is described in our Privacy Policy.
Order review, and the orders we decline
Some orders are held briefly for a manual check: a billing and shipping mismatch, an unusually large first order, or a flag from the processor. We may ask you to confirm something by email before we release it.
We can decline any order and refund it in full, which we do when an address is unreachable, when stock is gone, or when a price was published in error. You are told why, by email, within 1 business day.
Changing a paid order
Address corrections and cancellations are possible during the 2 to 3 business day handling window. Changing the item itself is not; cancel and reorder instead. After dispatch, everything runs through the return process.
Chargebacks
If something is wrong, email us before you call your bank. A chargeback freezes the order for weeks while the dispute runs, and we usually fix the problem the same day. We supply tracking, delivery scans and correspondence to the issuer when a dispute is opened against a delivered order.
Billing questions
Email [email protected] or call +1 (949) 409-9875, Monday to Friday, 8:00 AM to 6:00 PM (Pacific Time, PT). We reply within 1 business day. The Contact Us form reaches the same desk.
Tusyan LLC, company number B20260463505, 9210 Winnetka Ave Apt 377, Chatsworth, CA 91311, US.