Last updated: 23 October 2026
This page sets out how an order placed on bestpickk.com travels from our fulfilment partner to your door. Tusyan LLC operates this store, and the rules below apply to every order we accept. Money questions after delivery are handled in our Refund and Returns Policy, and charges are covered in our Payment Policy.
Where we ship, and where we cannot
We deliver to addresses inside the United States only. We do not ship internationally.
Three kinds of US destination fall outside our carrier service, and we cannot accept orders for them:
- Alaska and Hawaii
- PO Boxes
- APO, FPO and DPO military addresses
If an order reaches us with one of these addresses, we email you within 1 business day and refund the order in full unless you can give us a street address we can reach.
The 6:00 PM cut-off
Orders confirmed before 6:00 PM (Pacific Time, PT) join the same working day’s queue. Anything confirmed after 6:00 PM counts as the next working day. Weekends and US public holidays are not working days, so a Saturday afternoon order starts moving on Monday.
Handling before dispatch
Handling takes 2 to 3 business days. In that window we verify the payment, our partner allocates the exact piece from stock, and the parcel is packed. Watches are packed in their case with padding around the crown; handbags are stuffed and dust-bagged so they do not crease in transit.
Time in transit
Once the parcel is dispatched, transit runs 13 to 15 business days.
Added together, expect your parcel 15 to 18 business days after your order clears the cut-off. We publish the long end of that range on purpose. Most parcels land earlier.
What shipping costs
- Orders over $599: shipping is free.
- Orders under $599: a flat $7.90.
The fee is charged per order, not per item, and appears at checkout before you pay. There is no surcharge for heavier pieces.
Who physically ships your parcel
We do not run a warehouse. Every confirmed order is passed to a third-party fulfilment partner based in China, which picks, packs and dispatches it to your US address. We say this plainly because it explains the transit time above.
Import formalities are settled between that partner and the carrier. You are never billed for duty on delivery; if a carrier ever asks you for one, send us the paperwork and we cover it.
Tracking, and why it can look quiet
A tracking number reaches you by email once the carrier makes its first scan, usually 1 to 3 business days after dispatch. Enter it on our Order Tracking page.
Tracking often sits still for several days during the international leg. That gap is normal and is not a sign the parcel is lost. Movement usually resumes once the parcel clears customs and enters the domestic network.
Late, lost, or damaged on arrival
Write to [email protected] with your order number. We open a trace with the carrier the same business day.
A parcel showing no movement for 10 consecutive business days beyond the 18 business day estimate is treated as lost. We then replace it or refund you in full, whichever you prefer, and you keep the parcel if it later turns up.
For damage, photograph the outer box and the item before you remove anything else, and send the photos within 48 hours of delivery. We cover the replacement and the return leg.
Address changes have a deadline
Check your address at checkout. We can still correct it while the order sits inside the 2 to 3 day handling window. Once the parcel leaves our partner’s warehouse, the address is locked and the carrier will not redirect it.
A parcel returned to sender because of an incomplete or wrong address can be reshipped once the $7.90 is paid again, or refunded with that amount deducted.
Reaching a person about shipping
Email [email protected] or call +1 (949) 409-9875. Our support team answers Monday to Friday, 8:00 AM to 6:00 PM (Pacific Time, PT), and we reply to every message within 1 business day. You can also use the Contact Us form.
Registered address: 9210 Winnetka Ave Apt 377, Chatsworth, CA 91311, US. Company number B20260463505.