Last updated: 23 October 2026
Everything below applies to orders placed on bestpickk.com and operated by Tusyan LLC. Delivery timings live in our Shipping Policy; how the money moves is in our Payment Policy.
Start here: the four numbers
- You have 30 days from the delivery date to open a return.
- Restocking fee: $0. We do not charge one, on any return, for any reason.
- Refunds are issued within 7 days of the returned parcel reaching the return address.
- Your bank then needs its own 3 to 10 business days to post the credit.
How a return actually begins
Do not send anything back before you hear from us. A parcel posted to an address found online or printed on the original packaging will not reach our returns desk and cannot be refunded.
Email [email protected] with your order number, the item, and one line on what went wrong. We reply within 1 business day with a Return Merchandise Authorisation (RMA) number and the correct return address. The return address is issued by email for each individual return, because the warehouse that receives it depends on the item, which is why it is not published on this site.
Write the RMA number on the outside of the parcel. Returns arriving without one sit unidentified and slow everything down.
Condition we can accept
An item comes back unworn, unused and in its original packaging, with tags, protective film, manuals, warranty card and any spare links still present.
Trying a watch on your wrist indoors or lifting a handbag to check the weight is fine. That is not wear.
Condition we cannot accept
- Scratches on the case, crystal, clasp or hardware that were not there at dispatch
- Resized bracelets, removed links that are not returned with the watch, or altered straps
- Odour, makeup marks, pet hair, or signs the bag was carried outdoors
- Missing box, missing warranty card, or missing spare links
- Anything sent back after the 30 day window has closed
If a returned item fails inspection we photograph it, email you the photos, and either send it back to you at our cost or agree a partial refund with you. We do not quietly keep the item and the money.
Who pays the return postage
We pay when the fault is ours: the wrong item, a damaged or faulty piece, or something that does not match its product page.
You pay when the reason is preference: it did not suit you, the strap sat wrong, you ordered the wrong model. Use a tracked service. An untracked parcel that never arrives cannot be refunded, and that risk sits with the sender.
The original $7.90 shipping fee is refunded only when the fault was ours. On free shipping orders there is nothing to refund on that line.
When the refund lands
Inspection takes 1 to 2 business days after the parcel arrives. The refund is then issued within 7 days, always to the original payment method. We cannot redirect a refund to a different card, a different account, or store credit.
We email you on the day the refund leaves us. After that the timing belongs to your bank.
Cancelling before dispatch
An order can be cancelled free of charge at any point during the 2 to 3 business day handling window, before the parcel is dispatched. Email [email protected] and put CANCEL plus your order number in the subject line.
Once a tracking number exists the order is in the carrier network and has to be handled as a return.
Wrong item, missing item, broken on arrival
Tell us within 48 hours of delivery and include photos of the outer box, the packing slip and the item. We arrange a replacement at our cost or a full refund, your choice, and we send a prepaid label. These cases never carry a fee.
Exchanges
We do not run a swap service. Return the first item for a refund and place a new order whenever you are ready. It settles faster than holding one order open while a second piece moves across the Pacific.
Things that cannot be returned
- Items bought from another retailer, even if the brand matches
- Gift cards, where we offer them
- Pieces damaged by water exposure beyond their stated rating, impact, or an attempted repair by someone other than us
Talk to us before you post anything
Most returns start as a question we could have answered. Email [email protected], call +1 (949) 409-9875, or use Contact Us. We answer Monday to Friday, 8:00 AM to 6:00 PM (Pacific Time, PT), within 1 business day.
Tusyan LLC, company number B20260463505, 9210 Winnetka Ave Apt 377, Chatsworth, CA 91311, US. This address is our registered office and is not a returns address.