Talk to a person
One desk answers everything: orders, returns, billing, privacy. There is no ticket maze and no phone tree.
Email: [email protected]
Phone: +1 (949) 409-9875
Registered address: 9210 Winnetka Ave Apt 377, Chatsworth, CA 91311, US
Company: Tusyan LLC, company number B20260463505
When we are at the desk
Monday to Friday, 8:00 AM to 6:00 PM (Pacific Time, PT). We are closed on weekends and US public holidays, and we reply to every message within 1 business day.
Put these in your first message
It saves a round trip: your order number, the email used at checkout, and a photo if the question is about the item itself.
Please note
The California address above is our registered office, not a returns address and not a shop. Nobody is there to receive parcels or walk-in visitors. Once a return is approved we email you the correct return address. Start that process in our Refund and Returns Policy.
Faster than writing
Delivery windows are in the Shipping Policy, card questions in the Payment Policy, and the usual questions are answered on our FAQs page. Tracking a parcel on the move: Order Tracking.